NEW ARTICLE : Exhibition at The Met : Heavenly Bodies

FAQs

FAQs
Giftcards?
Yes of course! All you have to do is email shop@sophiecoombes.com to arrange.
Where is SCJ made?
All SCJ collections are designed and produced in Florence Italy and finished in Auckland, New Zealand.
What materials does SCJ use?
All SCJ Jewellery is made out of solid Sterling Silver and plated in 18kt Gold Vermeil. Solid 18kt Gold is available for all pieces on request and for an additional price. Please email Shop@sophiecoombes.com for all product variation enquiries.
How long will it take for my order to arrive?
All orders are dispatched from Auckland, New Zealand and issued with a Track n Trace which is trackable via the NZ POSThttps://www.nzpost.co.nz/tools/tracking
If your order items are in stock you order will be dispatched immediately and will arrive within 3 days for nationwide orders and slightly longer for Australian locations.
Some products are made to order and can take up to 3 weeks to arrive depending on your location. International orders that have not selected fast shipping may take longer. 
Please remember all of these conditions apply to business hours. Remember the team at SCJ is only a email away (see bottom of page) for any further enquiries.
 
What is the 18kt Gold Vermeil Plating & what is the difference to regular plating?
Only jewellery that is made in solid Sterling Silver and containing plating surface thickness of 5microns or more in 10kt or above gold can be clarified as Vermeil. Any jewellery in any base metal  alloy (Brass, copper etc) and plated with any surface thickness can be called plated jewellery. 
 Is there nickel in SCJ? 
None of our jewellery contains Nickel.
Do we ship overseas? 
Yes, we do via NZ Postal service. 
Who pays customs duties?
All customers are responsible for their own customs duties, if and when they are charged.
 
Do we offer Refunds/ Exchanges?
Yes, but only on faulty items. We also only offer exchanges on faulty items.
Any other questions email us at shop@sophiecoombes.com and we'll get back to you within 24hrs.